Return & Refund Policy
The returned goods/products must be attached together with its original receipt and the goods/products shall be in good condition and order. Packaging or labelling shall also be in original state as per original shipping container received. If the goods/products has been used, tampered or damaged by the customer, there will not be any refund. EKAGO Marketing Sdn Bhd(1250639-H) will not be responsible if your shipment of goods/products are lost during the return transit. Once we have inspected, checked and confirmed the returned goods/products, customers will received their refund within 3 to 5 working days.
Note: Please be informed that there are goods/products that are strictly not returnable & refundable, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly. At EKAGO, we take this great measure to ensure the highest quality of goods/products to all customers.
Please return your purchase to the following address:-
Ekago Marketing Sdn Bhd
No.4, Jalan 2/17,
Taman Fadason Kepong,
52000 Kuala Lumpur.
Please contact us at firstname.lastname@example.org or 017-2131422 for more information.